There are no order cancellations, refunds, exchanges or warranties through Epoxy Peach. All sales are final. Please be certain of your selection prior to checking out and view photos closely. Artwork is handmade, beautiful, and not perfect!
If a refund is granted for any reason the purchase is subject to a 10% restocking fee. If your purchase was granted free shipping, the shipping cost will be deducted from the refund and receipt will be provided.
Stones or crystals may loosen and/or fall off during transport. This is normal and does not qualify as defective or damaged. I can supply instructions and/or materials needed to place stones/crystals back in their original place.
We are not responsible for damage caused by shippers or customer. If your piece(s) arrive with any visible damage or with issues not shown in the photos, please be certain to take detailed photos of the packaging prior to opening, the inside packing materials, the condition of the piece, and be certain to keep the packaging. I insure my pieces through the carrier, but will need detailed information and photos from you within 7 days of receipt to open a claim. Without this, there’s nothing that can be done.
Please visit our Shipping Policy for further information.
If you have any further questions regarding our policies, please do not hesitate to contact me directly at contact@epoxypeach.com